Credit & Refund Policy

In our effort to consider children and families that are enrolled in our programs, and also our staff and coaches, the following policies are active for credits and refunds:

• All Seasons: We are hopeful and planning that all Soccer Shots seasons will be able to be completed in person. However, if Soccer Shots in-person sessions cannot continue due to local or federal restrictions, we will replace up to three sessions with Soccer Shots On-The-Go Live via Zoom. After three live Zoom sessions, parents/guardians can continue with zoom sessions or receive credit for the remaining sessions. Credits will only be offered if more than three sessions are canceled due to local and/or federal restrictions. Credits must be requested via email to metronorth@soccershots.com and will be processed into a parent/guardian’s Soccer Shots account. Credits can be used at any future site or season within our Metro-North, Massachusetts territory and may be used for any child. We will not issue any refunds related to being unable to continue with Soccer Shots in-person sessions.
• If our site partner ceased our use of their property, we would make all attempts to find another close-by location to continue in-person sessions. If not possible, we will move forward with our policy above.
• Schools and Childcare Locations: If Soccer Shots in-person sessions cannot be completed due to local or federal restrictions, we will work with each location to implement an alternative plan. We will issue a credit for the remaining sessions if the season cannot be met.
• Withdrawal - If you request a departure from a class at least two weeks before the start of the season, we will allow a credit for a future season. If your request is less than two weeks before the beginning of the season, you can receive a credit for a future season minus a $30.00 processing fee. We are unable to offer refunds or credits once the season has started. All requests for credits for sessions before the start of the season must be made in writing and emailed to metronorth@soccershots.com.
• Enrollment Fee - No enrollment fee refund is charged once every school year. Please visit our Soccer Shots Enrollment Fee & Jersey page for more questions on enrollment fees and jerseys.
• Failure to Attend - No refunds or credits will be issued for failure to attend a make-up class.
• Mask Mandate - No refunds will be issued if a customer is unwilling to continue participating in the program due to a federal, state, or local mask mandate being imposed on activities that would impact our ability to conduct sessions without requiring children to wear masks.

Department of Health Guidelines

As a business operating in Massachusetts, we must comply with all MA Department of Public Health orders.
Any new updates issued for businesses, gatherings, sports, etc., that would apply to Soccer Shots will be followed and communicated with families.